Privacy Policy

Last updated: January 2025

1. About LuxeFlooring Ltd

LuxeFlooring Ltd ("we", "our", or "us") is a professional wood flooring and bespoke staircase specialist serving Romford, Havering, Essex and the surrounding areas. We are registered in England and Wales and committed to protecting your privacy and handling your personal information responsibly.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Property details relevant to your flooring enquiry in Romford, Havering or Essex
• Communication preferences
• Information provided in correspondence with us regarding flooring services
• Website usage data through cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes
• Arrange and conduct consultations
• Deliver our flooring and joinery services
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on: your consent; the necessity to perform a contract with you; our legitimate business interests; or compliance with legal obligations.

5. Data Sharing

We do not sell your personal information. We may share your information with trusted service providers who assist in our operations (such as IT support), but only as necessary to provide our services to you. Any third parties are required to maintain the confidentiality of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project records are typically retained for 7 years following completion.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

8. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.